Privacy Policy

Simplixflow ("we", "us", "our") is a business automation, AI, and marketing agency. We operate the website simplixflow.com and provide automation, CRM, and marketing services to service-based businesses.

This Privacy Policy describes how we handle personal data we collect through our website, contact forms, booking scheduler, newsletter, and chat tools. By using our site or services, you agree to the practices described here.

We collect information in the following ways:

• Information you provide: name, business email, company name, industry, and project details submitted through our contact, booking, or lead-magnet forms.
• Communication data: messages you send via email, WhatsApp, or our chat widget, including the content of those messages.
• Usage data: pages visited, referring URLs, browser type, device information, and approximate location derived from your IP address.
• Cookies & similar technologies: described in detail in our Cookie Policy.

We use the information we collect to:

• Respond to inquiries and provide requested services.
• Schedule and manage strategy calls and consultations.
• Send newsletters, updates, and marketing communications you have opted into.
• Improve our website, content, and service offerings based on usage patterns.
• Comply with legal obligations and protect against fraud or abuse.

We process personal data based on your consent, our legitimate business interests, and the performance of a contract with you.

For visitors in the European Economic Area, we rely on the following legal bases:

• Consent — for cookies, marketing emails, and chat interactions.
• Contract — to deliver services you've requested.
• Legitimate interests — to improve our services and communicate with prospects.
• Legal obligation — to meet record-keeping or regulatory requirements.

We do not sell your personal data. We may share it with:

• Service providers who help us operate — such as CRM platforms, email delivery, calendar scheduling, analytics, and chat tools — under written agreements requiring confidentiality.
• Client systems — when you submit a form on behalf of a client engagement, your data may be stored in that client's CRM.
• Legal authorities — when required by law, court order, or to protect our rights.

We keep personal data only as long as needed for the purposes described here. Form submissions and lead data are retained for the duration of any active engagement and afterward for a reasonable period to respond to follow-ups, then deleted or anonymized unless a legal obligation requires longer storage.

We use reasonable technical and organizational measures to protect your data, including encrypted connections (TLS), access controls, and vetted third-party platforms. No method of transmission or storage is fully secure, but we work to safeguard your information against unauthorized access, alteration, or disclosure.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Restrict or object to certain processing.
• Withdraw consent at any time (without affecting prior processing).
• Receive a portable copy of your data.

To exercise any of these rights, email simplixflow@gmail.com. We respond within 30 days.

Your data may be processed in countries other than your own, including the United States, where some of our service providers are located. We rely on appropriate safeguards such as standard contractual clauses to protect data transferred internationally.

Our services are intended for businesses and professionals. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or your data, contact us:

• Email: simplixflow@gmail.com
• WhatsApp: +880 1858-517337
• Website: simplixflow.com